Strategies for the operational and financial optimization of public health entities under the mandatory health care quality assurance system (SOGCS) Estrategias para la optimización operativa y financiera de las entidades de salud pública bajo el sistema obligatorio de garantía de calidad en atención en salud (SOGCS)

Abstract

The objective of this study was to generate strategies for the operational and financial optimization of the ESE Hospital Juan Luís Londoño in the Zulia-Norte de Santander municipality, under the Mandatory Health Care Quality Assurance System (SOGCS), for which A descriptive and field investigation was carried out, under the quantitative approach, applying a survey to the personnel that works in the Operational and Financial area of ​​this entity. The results showed that there is no permanent control of some of the processes, as well as the need to use management tools for operational and financial control, which allowed the authors not only to characterize the processes that are carried out there, but also formulate a Manual of Procedures, as well as a Balanced Scorecard (CMI) with the respective indicators for the evaluation and monitoring of said processes.