Importance of last-mile logistics as an added value in e-commerce Importancia de la logística de última milla como valor agregado en el comercio electrónico

Abstract

This article aims to analyze the importance of last mile logistics as added value in electronic commerce. Therefore, a bibliographic review of information was carried out, which was collected through Redalyc, Scielo, Dialnet, WHO, ImpactoTic, from which the relevant contributions were taken for the construction of this article. On the other hand, according to the results obtained, it was evident that last mile logistics is of vital importance for the supply chain when carrying out merchandise distribution, through technology such as in this case the use of drones, which contributes positively to e-commerce, since it helps to reduce traffic, decrease pollution in the environment, but, mainly, effectiveness when making deliveries, reducing time, and also the costs used with conventional vehicles, allowing drones to be a complement to the trucks and vans that are used to carry out the distribution of goods, since there are small packages that can be delivered by means of drones and thus streamline distribution processes.