Human resources management guidelines through a computer application to strengthen the performance of employees at Frigorífico Chiquinquirá S.A. Lineamientos de gestión humana a través de una aplicación informática para fortalecer el desempeño de los colaboradores en el Frigorífico Chiquinquirá S.A.

Abstract

Globalization is a phenomenon that has had a significant impact on society, enabling worldwide collaboration to achieve unprecedented accomplishments in various disciplines with the aim of improving the quality of life. However, this interconnectedness has led to an increase in international business competition, causing a shift in corporate priorities, recognizing personnel as the most valuable asset of an organization. The case of Frigorífico Chiquinquirá S.A.S. in Boyacá, Colombia, illustrates this dynamic. Despite having modern infrastructure and trained personnel, it lags behind in terms of information and communication technologies (ICT), suggesting potential process optimization. To address this challenge, the implementation of a competency-based management model is proposed, aiming to harness existing talent and reduce obstacles to company growth. Through a descriptive study involving 10 participants from the administrative area and 16 from the operational area, the current management model was evaluated. The results showed a high level of satisfaction with the measures taken in human resources, but it was identified that the model is not scalable for a larger team, posing a hindrance to business growth. The proposal was implemented using Microsoft Excel as the operating interface and received mostly positive feedback from the staff. However, issues related to navigation and relevance of content were noted, suggesting the need to tailor the proposal to the context and experience of the work team.