The exit survey as a tool for continuous improvement of universities La encuesta de salida como herramienta de mejora continua de las universidades

Abstract

The purpose of this project was to assess the perception of students close to graduating from undergraduate, about the quality of the academic training process and educational services provided, which contributes to the process of continuous improvement of a private university, in the city of Tijuana, Baja California. , Mexico. A descriptive investigation, with a mixed approach, was followed; forming a homogeneous non-probabilistic sample of 139 students in the last semester, delimited to five degrees assigned to the division of social and administrative sciences of the private university. The results showed that 89% of the sampled students are very satisfied with the degree they studied; 75% of them worked while studying their professional career; however, 26% revealed that their work activities did not correspond to their graduation profile. 67% believed that their academic training allows or will allow them to carry out their professional practice in an excellent and acceptable way. It is concluded that the exit survey can support the private university in the implementation of continuous improvement actions for educational quality purposes, while providing the Institution with an effective tool in decision-making aimed at innovation.